洋書 - Quality Control for Dummies

Quality Control for Dummies (For Dummies Series)

Table of Contents

Introduction.

Part I: Understanding the Basics of Quality Control.

1: Defining and Explaining Quality Control.

2: Understanding the Importance of Quality Standards.

3: Using Quality Assurance for the Best Results.

4: The Role of Inspection in Quality Control.

Part II: Putting Fundamental Quality Control Methods to Use.

5: Starting Down the Road to Quality.

6: Detecting the Voice of the Customer in Quality Issues.

7: Preparing to Measure Your Current Quality Process.

8: Collecting Your Quality Data.

9: Evaluating Quality with Statistics.

10: Assessing Quality with Statistical Process Control.

Part III: Whipping Quality Control into Shape with Lean Processes.

11: Gathering the Nuts and Bolts of Lean Processes.

12: Keeping Your Eyes on the Process: Value Stream Mapping.

13: Focusing on the 5S Method.

14: Empowering Workers to Make Changes with Rapid Improvement.

15: Looking at Lean Materials and Kanban.

Part IV: Surveying Other Quality Control Techniques.

16: Combining the Best of All Worlds in Total Quality Management.

17: Fixing Tough Problems with Six Sigma.

18: Delving into Quality Function Deployment.

19: Considering the Theory of Constraints.

Part V: The Part of Tens.

20: Ten Steps for Incorporating Quality into a New Product and/or Process.

21: Ten (Or So) Web Sites with Quality Control Tips and Techniques.

Index.