洋書 - Outsourcing for Dummies

Outsourcing For Dummies

Introduction.

Part I: The Ins and Outs of Outsourcing in Today’s Marketplace.

Chapter 1: A Quick Overview of Outsourcing.

Chapter 2: Understanding What Outsourcing Is and Isn’t.

Chapter 3: Cha-Ching: The Costs of Outsourcing.

Chapter 4: Determining Whether Your Organization Is Ready to Outsource.

Part II: Getting Your Outsourcing Ducks in a Row.

Chapter 5: Preparing Your Organization (and Team) for Outsourcing.

Chapter 6: What to Consider When Outsourcing in the International Arena.

Chapter 7: Planning a Sourcing Strategy.

Chapter 8: Defining Your Scope: What You Want to Outsource.

Part III: Putting Outsourcing into Action.

Chapter 9: Choosing Service Providers: The Selection Process.

Chapter 10: Getting a Firm Grasp on Pricing.

Chapter 11: Documenting Your Objectives and Reviewing Proposals.

Chapter 12: Negotiating with Vendors and Signing on the Dotted Line.

Chapter 13: Implementing the Transitions, Transformations, and Other Changes.

Part IV: Making Your Outsourcing Arrangements Work.

Chapter 14: Governing the Service and the Relationship.

Chapter 15: Communicating Your Outsourcing Plans.

Chapter 16: Completing or Ending the Job.

Chapter 17: The Ethics of Outsourcing.

Part V: The Part of Tens.

Chapter 18: Ten Benefits of Outsourcing.

Chapter 19: Ten (Plus One) Top Outsourcing Mistakes and How to Avoid Them.

Part VI: Appendixes.

Appendix A: Glossary.

Appendix B: About the CD.

Index.