Part I: The Ins and Outs of Outsourcing in Today’s Marketplace.
Chapter 1: A Quick Overview of Outsourcing.
Chapter 2: Understanding What Outsourcing Is and Isn’t.
Chapter 3: Cha-Ching: The Costs of Outsourcing.
Chapter 4: Determining Whether Your Organization Is Ready to Outsource.
Part II: Getting Your Outsourcing Ducks in a Row.
Chapter 5: Preparing Your Organization (and Team) for Outsourcing.
Chapter 6: What to Consider When Outsourcing in the International Arena.
Chapter 7: Planning a Sourcing Strategy.
Chapter 8: Defining Your Scope: What You Want to Outsource.
Part III: Putting Outsourcing into Action.
Chapter 9: Choosing Service Providers: The Selection Process.
Chapter 10: Getting a Firm Grasp on Pricing.
Chapter 11: Documenting Your Objectives and Reviewing Proposals.
Chapter 12: Negotiating with Vendors and Signing on the Dotted Line.
Chapter 13: Implementing the Transitions, Transformations, and Other Changes.
Part IV: Making Your Outsourcing Arrangements Work.
Chapter 14: Governing the Service and the Relationship.
Chapter 15: Communicating Your Outsourcing Plans.
Chapter 16: Completing or Ending the Job.
Chapter 17: The Ethics of Outsourcing.
Part V: The Part of Tens.
Chapter 18: Ten Benefits of Outsourcing.
Chapter 19: Ten (Plus One) Top Outsourcing Mistakes and How to Avoid Them.
Part VI: Appendixes.
Appendix A: Glossary.
Appendix B: About the CD.